Support
Frequently asked questions
How does escrow protect my trade?
The seller’s USDT is locked the moment a trade starts, before any fiat has moved. It can only be released once the seller confirms payment, or an admin resolves a dispute.
How long do deposits and withdrawals take?
Deposits are confirmed after we verify your transaction on-chain. Withdrawals are sent from our platform wallet, usually within a few hours.
What if the other trader doesn’t pay or won’t confirm?
Raise a dispute from the trade page. Our team reviews the full chat log and resolves it — releasing the USDT to the buyer or refunding the seller.
Is there a fee?
A 2% commission applies to the USDT side only when a trade completes successfully. There’s no fee for posting ads, cancelling, or failed trades.
Still need help?
Reach us at support@birrly.app or submit a request below.